Improving Customer Experience with Artificial Intelligence, Data Analysis, and Automation in Azets
T Tirkkonen - 2021 - theseus.fi
Net Promoter Score or System (NPS) is globally a leading management system for
measuring and improving customer experience (CX). It is a straightforward metric and a …
measuring and improving customer experience (CX). It is a straightforward metric and a …
[图书][B] Innovating analytics: How the next generation of net promoter can increase sales and drive business results
L Freed - 2013 - books.google.com
How does a CEO, manager, or entrepreneur begin to sort out what defines and drives a
good customer experience and how it can be measured and made actionable? If you know …
good customer experience and how it can be measured and made actionable? If you know …
[PDF][PDF] Understanding Net Promoter Score (NPS): A Key Metric for Customer Satisfaction Analysis
M Majka - researchgate.net
Understanding Net Promoter Score (NPS): A Key Metric for Customer Satisfaction Analysis |
LinkedIn Page 1 Edytuj artykuł Wyświetl statystykę Wyświetl publikację Understanding Net …
LinkedIn Page 1 Edytuj artykuł Wyświetl statystykę Wyświetl publikację Understanding Net …
Interpretation of net promoter score attributes using explainable AI
Net promoter score (NPS) is a market research metric that measures customer's satisfaction
and its analysis is combined with various parameters/drivers. The paper addresses a core …
and its analysis is combined with various parameters/drivers. The paper addresses a core …
The value of a net promoter score in driving a company's bottom line: a single-case study from IBM training services
A Ziegler, T Peisl - Systems, Software and Services Process Improvement …, 2020 - Springer
Abstract The Net Promoter Score is a basic measure to assess the likelihood whether a
customer would recommend an organisation to somebody else. Companies use it to drive …
customer would recommend an organisation to somebody else. Companies use it to drive …
[PDF][PDF] Net promoter score (nps) framework for improving customer loyalty in supermarket
NR Tungare, A Jain - The Online Journal of Distance Education and e …, 2023 - tojdel.net
ABSTRACT Net Promoter Score or more simply NPS is used for measuring Customer
Loyalty. The case presents the NPS parameter framework for measuring the NPS of a …
Loyalty. The case presents the NPS parameter framework for measuring the NPS of a …
[PDF][PDF] Improving the application of the NPS methodology in the online context at Philips
J Stoop - 2009 - pure.tue.nl
This master thesis investigates the application of the Net Promoter Score (NPS)
methodology in the online context to improve customer loyalty at Philips. This is done by …
methodology in the online context to improve customer loyalty at Philips. This is done by …
[PDF][PDF] Examining the Net Promoter Score (NPS): Is NPS Impacted by Consumer Demographics?
M Pinar, T Girard - International Business with New Challenges and … - research.hanze.nl
Net Promoter Score (NPS) has been claimed to be one of the best single-item predictors of
customer retention (de Haan et al. 2015) and one of the most widely used customer …
customer retention (de Haan et al. 2015) and one of the most widely used customer …
Understanding artificial intelligence experience: A customer perspective
The engagement between customers and brands is being transformed by artificial
intelligence (AI). However, there has been little study into AI-powered customer experiences; …
intelligence (AI). However, there has been little study into AI-powered customer experiences; …
[HTML][HTML] Strategies for Leveraging AI in the Customer Experience
AM Garvey, L Cian - Impact at JMR, 2024 - ama.org
Companies today are tapping into artificial intelligence (AI) more than ever, using it to
interact with consumers in various ways. In contrast to other forms of technology, AI is a …
interact with consumers in various ways. In contrast to other forms of technology, AI is a …