This study proposed and tested a theoretical framework that investigated the influences of
perceived risk and information security on hotel customers' intention to use service ts. In …

Purpose This study aims to explore the factors affecting customers' attitudes to the adoption
of robots in hotels and travel agencies. Design/methodology/approach Structural equation …

Purpose The purpose of this study is to examine how consumers perceive the importance of
using robot technologies for 12 services evaluated under two categories considering the …

The diffusion of service robots, powered by artificial intelligence (AI) technology, at the hotel
front desk is facing challenges. Drawing on innovation resistance literature, this study …

The main purpose of this exploratory research study was to determine urban hotel guest,
manager, and staff perspectives on the impacts in terms of costs and benefits of the …

Purpose This study aims to investigate the effects of hotel customers' perceived utilitarian
and hedonic values on their intention to use service robots. In addition, the influences of …

The objective of this study that was conducted with 1077 hotel managers in 11 countries in
North and South America, Europe, Asia and the Middle East, was to identify the effects of …

This study examined the effect of resistance barriers on alternative attractiveness of service
robots and intention to use to explain the effect of innovation resistance against such robots …

Purpose This study aims to explore the antecedents of perceived value and the moderating
effect of trust and the relationship between these antecedents and perceived value in the …

The COVID-19 outbreak has accelerated the development of service robots. However,
service robots in some hotels have been put aside despite successful adoption. This study …