The Client Satisfaction Inventory: Results of an initial validation study
SL McMurtry, WW Hudson - Research on Social Work …, 2000 - journals.sagepub.com
Objective To obtain initial results with regard to the reliability and validity of the Client
Satisfaction Inventory (CSI), a 25-item scale for measuring general satisfaction with services …
Satisfaction Inventory (CSI), a 25-item scale for measuring general satisfaction with services …
Strategies for studying client satisfaction
BA Gutek - Journal of Social Issues, 1978 - Wiley Online Library
One way of measuring public agency effectiveness is through the criterion of client
satisfaction. The use of satisfaction as an outcome variable has a long history in the …
satisfaction. The use of satisfaction as an outcome variable has a long history in the …
The UCSF Client Satisfaction Scales: I. The Client Satisfaction Questionnaire-8.
CC Attkisson, TK Greenfield - 2004 - psycnet.apa.org
This and the companion chapter that follows describe two consumer satisfaction scales
developed over several decades of research at the University of California San Francisco …
developed over several decades of research at the University of California San Francisco …
[PDF][PDF] The client satisfaction questionnaire (CSQ) scales and the service satisfaction scale-30 (SSS-30)
CC Attkisson, TK Greenfield - Outcomes assessment in clinical …, 1996 - researchgate.net
Consumer satisfaction has achieved the status of an important measurement domain in
health and human service outcome assessment. Recent reviews and compendiums of …
health and human service outcome assessment. Recent reviews and compendiums of …
The Client Satisfaction Questionnaire: Psychometric properties and correlations with service utilization and psychotherapy outcome
CC Attkisson, R Zwick - Evaluation and program planning, 1982 - Elsevier
An 18-item version of the Client Satisfaction Questionnaire (CSQ-18) was included in an
experimental study of the effects of pretherapy orientation on psychotherapy outcome. The …
experimental study of the effects of pretherapy orientation on psychotherapy outcome. The …
Assessing the client satisfaction questionnaire in English and Spanish
RE Roberts, CC Atrkisson… - Hispanic Journal of …, 1984 - journals.sagepub.com
Data from a study of family service center clients are analyzed to assess how a measure of
client satisfaction operates when used with different ethnic populations. The eight-item …
client satisfaction operates when used with different ethnic populations. The eight-item …
Assessing client satisfaction among Hispanics
RE Roberts, CC Attkisson - Evaluation and program planning, 1983 - Elsevier
Data from two studies using community health center clients are analyzed to assess how a
measure of client satisfaction operates when used with different ethnic populations. The …
measure of client satisfaction operates when used with different ethnic populations. The …
Assessment of client/patient satisfaction: development of a general scale
DL Larsen, CC Attkisson, WA Hargreaves… - Evaluation and program …, 1979 - Elsevier
The development and shaping of a general scale to assess client/patient satisfaction is
reported. The scale, the CSQ, was constructed empirically by the authors. The CSQ is a …
reported. The scale, the CSQ, was constructed empirically by the authors. The CSQ is a …
Problems with measuring satisfaction with social care
The measurement of customer satisfaction has become widespread in both healthcare and
social care services, and is informative for performance monitoring and service …
social care services, and is informative for performance monitoring and service …
[图书][B] Client Satisfaction Surveying. Common Measurements Tool
T Strickland… - 1998 - epe.lac-bac.gc.ca
The development of the Common Measurement Tool (CMT) drew on the knowledge and
experience of many public employees. The material presented here is our collective effort to …
experience of many public employees. The material presented here is our collective effort to …