Emotional intelligence as personal intelligence and artificial intelligence as a machine
intelligence have been popular in the relevant literature over the last two decades. The …

The purpose of this paper is to provide a better understanding of tourism and hospitality
management through exploring the perceptions of and the application of emotional …

The concept of emotional intelligence (EI) has attracted substantial interest in the popular
and organisational psychology literature. Although the predictive validity of EI is likely to …

This paper describes the research conducted in relating the emotional competencies of
individual general managers to the key performance outputs under their direct control. The …

Purpose Hospitality workers are emotional labor workers because they must display
appropriate emotions to their customers to provide outstanding service. Emotional …

Little research has been conducted on emotional intelligence (EI) in the hospitality industry.
Therefore, this study was designed to investigate the relationship between specific socio …

This study investigates the association between emotional intelligence and job satisfaction
as well as between emotional intelligence and job tenure (company and hotel industry) …

Artificial intelligence (AI) permeates in service organisations as a tool to enhance
operational efficiency and improve customer experience. Reports show that most consumers …

Purpose The purpose of this study is to examine the effects of hospitality employees'
emotional intelligence (EI) on their stress-coping styles and job satisfaction …

Purpose–The study aimed to test the antecedents and consequences of emotional labor
(EL) acting strategies in the hotel industry. More specifically, the purpose of this study was to …