Experience quality has been studied for many decades in various contexts. While
understanding of experience quality has advanced, its context-specific and multi …

This study explores the negotiation process underpinning the creation of authentic
experiences in luxury lodges. The findings of this study highlight how this is a balancing act …

Purpose The purpose of this paper is to explore how the luxury accommodation experience
is created by investigating the perceptions of the three main participant groups–managers …

Purpose–The purpose of this paper was to determine whether luxury hotel managers and
customers have the same understanding of service quality and satisfaction and whether …

While luxury accommodation experience research has increased in the last decade, the field
shows little accumulation of knowledge over time, requiring further foundational …

Purpose–The purpose of this article is to identify the key factors that impede service quality
delivery in the context of luxury hotels (four‐and five‐star properties) in Sydney, Australia …

Luxury accommodation is a growing sector in the hospitality industry, but what really sets it
apart from standard accommodation? This paper considers what luxury accommodation is …

Purpose Managing the customer experience is critical for hospitality businesses because
business viability can depend on the delivery of valued guest experiences. The industry …

Hospitality quality: new directions and new challenges | Emerald Insight Books and journals
Case studies Expert Briefings Open Access Publish with us Advanced search Hospitality …

In recent years, classification and quality grading schemes operated by the English Tourist
Board and Automobile Association have been extended to acknowledge the growth of …