Customer experience and engagement in tourism destinations: The experiential marketing perspective

RA Rather - Journal of Travel & Tourism Marketing, 2020 - Taylor & Francis
Tourism destinations are increasingly offering experiential services to promote the
development of their competitive advantage. This research investigates the effects of …

Experiential marketing for tourism destinations

RA Rather, LD Hollebeek - The Routledge handbook of tourism …, 2020 - taylorfrancis.com
The experience economy is taking a growing role in contemporary societies. In line with
these developments, tourism destinations are increasingly offering experiential services to …

First-time versus repeat tourism customer engagement, experience, and value cocreation: An empirical investigation

RA Rather, LD Hollebeek… - Journal of Travel …, 2022 - journals.sagepub.com
Though customer engagement (CE) and customer experience (CX) are recognized as key
research priorities, empirically derived insight into their association with tourism customers' …

Experience, emotion, and eudaimonia: A consideration of tourist experiences and well-being

U Knobloch, K Robertson… - Journal of Travel …, 2017 - journals.sagepub.com
Experiential marketing and the quest to create memorable and extraordinary customer
experiences have become central to tourism. However, implementing the concept of …

Motivation and involvement as antecedents of the perceived value of the destination experience

NK Prebensen, E Woo, JS Chen… - Journal of travel …, 2013 - journals.sagepub.com
Research acknowledges the tourist as imperative in creating experience value. Building on
this premise, the present study offers an integrated approach to understanding tourists' …

Customer experience in tourism: A review of definitions, components, and measurements

M Godovykh, ADA Tasci - Tourism Management Perspectives, 2020 - Elsevier
The concept of customer experience has received increasing attention in different
disciplines. However, the pathway for handling experience has not been clearly set forth due …

The effect of memorable experience on behavioral intentions in tourism: A structural equation modeling approach

JH Kim, JR Ritchie, VWS Tung - Tourism Analysis, 2010 - ingentaconnect.com
This study develops and tests a model to investigate the effects of memorable tourism
experiences on future behavioral intentions (eg, revisiting). A structural equation modeling …

Dimensions of cruisers' experiences, satisfaction, and intention to recommend

S Hosany, M Witham - Journal of travel research, 2010 - journals.sagepub.com
In the past decade, Pine and Gilmore set out the vision for a new economic era, the
experience economy, in which consumers are in search for extraordinary and memorable …

Researching destination experiences: Themes, perspectives and challenges

P Lugosi, AR Walls - Journal of Destination Marketing & Management, 2013 - Elsevier
Academics over the past two decades have paid considerable attention to tourism and
leisure experiences, examining its different dimensions (Quinlan Cutler and Carmichael …

[PDF][PDF] Exploring memorable tourism experiences: Antecedents and behavioural outcomes

L Chandralal, FR Valenzuela - Journal of Economics, Business …, 2013 - researchgate.net
This paper presents the findings of an exploratory research which examines the antecedents
and behavioural outcomes of memorable tourism experiences (MTEs) from Australian …