Superior performance with long-lasting effects is the hallmark of a thriving organization. The
success or failure of any organization hinges on its leaders to make the correct decisions at …

Public sector professionals should become aware of the balanced scorecard (BSC)
approach which has been adopted by the private sector to measure performance. The BSC …

Among the many pundits responding to this shift in emphasis were David P. Norton and
Robert S. Kaplan. In 1992 they began advocating a concept for strategy implementation …

Private and public organizations find themselves continually trying to do more with less. As I
visit business and government managers around the world, I am reminded of Stephen …

Managing in a contemporary world has become increasingly more complex. It has evolved
from a manufacturing setting with little to steer managers but a single, financial indicator to …

This book explains how an organization can measure and manage performance with the
Balanced Scorecard methodology. It provides extensive background on performance …

Successful leading companies in the world have used a number of key success factors in
addition to financial factors for a long time. However, Kaplan and Norton (1992) proposed an …

The performance improvement process is a critical component of the strategic planning
process. Call it by any name, the process is very vital, and it has always been practised by …