This study investigates the effect of robot‐serviced restaurant's emotional and functional
attributes on the consumer value of robot‐serviced restaurant customers. Further, it analyses …

This research empirically tested a theoretical model by defining senior customers' intentions
to use robot service restaurants emerging in South Korea. Non-face-to-face services have …

As an innovative technology, robot services are now used in the tourism industry to enhance
consumer experience. Despite its importance, the impact of robot applications on the …

Purpose Food delivery robot service (FDRS) is a novel service using autonomous delivery
robots that alters human delivery in mobile food ordering. Despite FDRS companies' …

Purpose This study aims to investigate the effects of hotel customers' perceived utilitarian
and hedonic values on their intention to use service robots. In addition, the influences of …

Although innovative robotic technology plays an important role in the restaurant industry,
there is not much research on it. Thus, this study tried to identify how to form behavioral …

This study applies experiential value, satisfaction, brand love, brand loyalty, and generation
to identify consumer behavior toward robot baristas providing new non-face-to-face services …

Purpose This study aims to empirically test a theoretical model by defining customers'
intention to use services of restaurant robots, which are rapidly developing in Korea. The …

The number of restaurants that have added service robots to their operation has increased
recently; however, research on their impact on customers' perceptions and intentions is …

The COVID-19 pandemic has severely affected the restaurant industry due to enforced
closures and limitations on social gatherings, prompting restaurateurs to innovate and adapt …