Healthcare is a crucial service whereby frontline workers' behavior and waiting time play
more critical roles in the quality of the service than other services. As patients are exposed to …

The present study examined the effects of certain hospital workplace factors on job
involvement among healthcare employees at the paramedical levels and quality of patient …

This study aims to answer two research questions which are (1) how in-role pro-social
behaviours moderate the relationship between patient waiting time and patient stress;(2) …

Purpose The purpose of this research is to examine the impact of perceived service quality
(PSQ) on the behavioural intention (BI) of patients in Indian government hospitals. The …

Deviant behaviours by front–line employees have negative impacts on service organisations
which depend on people as most valuable assets. This study was aimed at finding out the …

The notion of behavioral compliance in the healthcare sector has been getting attention from
academics and practitioners. However, the determinants of behavioral compliance are still …

Background: Workforce motivation and retention is important for the functionality and quality
of service delivery in health systems of developing countries. Despite huge primary …

While underscoring the importance of customer (patient) satisfaction in fostering efficient
delivery of healthcare services, researchers from the developed world explored the whole …

This study examined the effect of poor medical practitioner-patients relationship on
organizational performance of Nigeria Hospitals. The study specifically to investigate the …

Purpose This study aims to investigate whether frontline retail banking employees' proactive
personality helps in ameliorating customer engagement. This study further aims to …