This paper argues for the need to go beyond appreciating co‐production as a stand‐alone
process. Rather it offers a holistic model of value creation for public services, by integrating …

Co-production is currently one of the cornerstones of public policy reform across the globe
(eg OECD, 2011). Inter alia, it is articulated as a valuable route to public service reform …

This article develops the concept of the “public service ecosystem” across four levels—the
institutional, service, individual, and beliefs levels. It does this by integrating service …

We propose an important theoretical development for our understanding of the co‐
production of public services. It combines the insights from both public administration and …

Co-production is currently one of cornerstones of public policy reform across the globe. Inter
alia, it is articulated as a valuable route to public service reform and to the planning and …

IMPACT Public services are increasingly thought of in terms of the public value they provide.
Co-creation is a popular public service management tool to provide services that benefit …

As has been argued elsewhere, the model of public service management (the New Public
Management, or NPM) that dominated public service reform since the late 1970s to the …

Co-production and co-creation occur when citizens participate actively in delivering and
designing the services they receive. It has come increasingly onto the agenda of …

This paper reports on a study of value co-destruction in public services, ie diminishment of
value by interaction between providers, users, and other actors. The goal is to contribute to …

Co-production is associated with the expanding role that citizens and other third-party actors
assume in the development and delivery of public services. While there are benefits to co …