This study analyzes explicit pieces of advice for effective social media crisis communication
given by researchers in various subdisciplines of strategic communication. The themes are …

By incorporating social media strategies into the traditional framework of crisis
communication strategies (CCS), this article presents a comprehensive review of the …

In order to present a comprehensive overview of the social-mediated crisis communication
(SMCC) research, ten Social Sciences Citation Index (SSCI) academic journals, mainly in …

This article attempts to summarize the strongest evidence that has emerged from crisis
communication research, a rapidly evolving practice area of scholarly research. The article …

Description: Second edition.| New York, NY: Routledge, 2022.| Includes bibliographical
references and index.| Identifiers: LCCN 2021041528 (print)| LCCN 2021041529 (ebook) …

Publics increasingly use social media during crises and, consequently, crisis communication
professionals need to understand how to strategically optimize these tools. Despite this …

We investigate the state of global social-mediated crisis communication (SMCC) research
through a content analysis of 189 discrete academic articles published in key journals …

There has been a growing body of crisis communication research that treats social media as
a critical variable, which might alter how people perceive and react to crisis communication …

Research on the role of social media in crisis management has led to a deeper
understanding of their affordances. This research, however, is fragmented, with a primary …

Given the increasingly important roles social media play during disasters and the apparent
disparity in organizations' and publics' expectations, it is essential to understand what is …