Data from two studies using community health center clients are analyzed to assess how a
measure of client satisfaction operates when used with different ethnic populations. The …

Data from a study of family service center clients are analyzed to assess how a measure of
client satisfaction operates when used with different ethnic populations. The eight-item …

Consumer satisfaction has achieved the status of an important measurement domain in
health and human service outcome assessment. Recent reviews and compendiums of …

This and the companion chapter that follows describe two consumer satisfaction scales
developed over several decades of research at the University of California San Francisco …

The development and shaping of a general scale to assess client/patient satisfaction is
reported. The scale, the CSQ, was constructed empirically by the authors. The CSQ is a …

Increasing attention is being given to including measures of client satisfaction as a
component in the evaluation of health care services. An understanding of cultural factors that …

Objective To obtain initial results with regard to the reliability and validity of the Client
Satisfaction Inventory (CSI), a 25-item scale for measuring general satisfaction with services …

Client (patient) satisfaction has been studied extensively in the health care sector, yet those
receiving home health care services have been the focus of few studies. The purpose of this …

Abstract describes two consumer satisfaction scales [the Client Satisfaction Questionnaire-8
(CSQ-8) and the Service Satisfaction Scale-30 (SSS)] that have found increasing use in both …

Abstract Development of a self-report Service Satisfaction Scale designed to measure
consumer response to both health and mental health services is described. Fifteen items …