No consensus has been reached on a definition for quality; the term is defined differently for
products and services, for different industries, and for different levels of dimensionality. This …

Customer satisfaction is the final target of total quality management, and many attempts
have been made at its measurement. At the same time, we should note that there are always …

The purpose of this study is to examine overall customer satisfaction associated with
Toyota's Lexus automobiles in Taiwan by applying Fornell et al.'s (1996) customer …

Notes that the premiss of all efforts to achieve customer satisfaction is the basic assumption
that customer satisfaction leads to customer loyalty. Although this thesis sounds reasonable …

Abstract Companies in Europe and North America today accord product quality its place on
the list of paramount strategic issues. An important element of a marketing strategy based on …

This paper seeks to challenge researchers and business organizations to think about the
measures they are using in their attempt to measure customer satisfaction and any …

This empirical study aims to identify the effects of different factors influencing on customer
satisfaction, such as perceived quality or perceived value in a case study in chemical …

The attainment of quality in products and services has become a pivotal concern of the
1980s. While quality in tangible goods has been described and measured by marketers …

The constructs of service quality, satisfaction and value are discussed. Instruments are
identified and exploratory research is undertaken among customers of an audit firm to …

A two-part investigation of service quality is made to explore perspectives by which
consumers evaluate the quality of services. First, attributes constituting quality are …