The last decade has seen a dramatic increase in the popularity of product search engines,
yet the analysis of consumer behavior at such sites remains a challenging research problem …

Search platforms are contemporary digital services that create value on multi-sided markets
through providing services to each side of their platforms—indexing contents for all website …

Using a unique dataset that includes individually identifiable consumer online browsing and
purchase data in the restaurant industry, this paper examines how individual consumer …

In this paper, we study the effects of three different kinds of search engine rankings on
consumer behavior and search engine revenues: direct ranking effect, interaction effect …

In this paper, we examine how different ranking and personalization mechanisms on product
search engines influence consumer online search and purchase behavior. To investigate …

Review platforms such as Yelp and TripAdvisor aggregate crowd-sourced information about
users' experiences with products and services. We analyze the impact of review platforms on …

Rating summary statistics are basic aggregations that reflect users' assessments of
experienced products and services in numerical form. Thus far, scholars primarily …

Platforms such as Yelp and TripAdvisor aggregate crowd-sourced information about users'
experiences with products and services. We analyze their impact on the hotel industry using …

Consumers may not be perfectly informed of the availability and attributes of competitive
offerings (price, match value). We examine equilibrium outcomes when consumers can …

It is by now almost accepted as a stylized fact that offering deal promotion (such as via
Groupon or LivingSocial) deteriorates local merchants' online reputations (eg, the average …