This paper aims to identify customer relationship management components (call centre,
service centre, and data mining) and their role in influencing customer retention through …

The research approach is to appraise the impact of electronic customer relationship
management in creating loyalty and retention of customers in Iran mobile telecommunication …

The telecommunications sector in Saudi Arabia is continuously seeking to a close
relationship with their customers. Most telecom companies have Customer Relationship …

ABSTRACT his paper has been devoted to an important perception which has dominated
the business world in recent years known as Customer Relationship Management (CRM) …

Nowadays, the traditional business has been changed very fast and many new industries
are reproduced by using internet as a tool for customer relationship management. The …

Customer relation management systems can help organizations to gain the potential new
customers, promote the existing customers' purchase, maintain good relationship with …

This study, considering various viewpoints and concepts about customer relationship
management (CRM), aims to propose a comprehensive set of customer retention programs …

This study examined the impact of CRM Activities on bank¡¯ s customer retention in Jordan.
In order to collect the data of study the researchers designed a survey, the sample was …

The telecommunication sector in Saudi Arabia is continuously seeking to build close
relationships with its customers. It knows that its loyal customers are the source of most of its …

Today, concerning the capacity to react straightforwardly to client demands and offer the
client a profound experience that is customized and interactive, organizations in the …