This paper provided a novel definition of customer knowledge management (CKM) as the
logical intersection of customer relationship management (CRM) and knowledge …

This study aims to analyse the use of various forms of “knowledge utilisation” to integrate
strategic customer knowledge in order to be one step ahead of the market and competitors …

This paper conducts a systematic literature review on knowledge management (KM) in the
context of startups in order to analyze the state of the art, identify research gaps and define a …

In today's digital economy, knowledge is regarded as an asset, and the implementation of
knowledge management supports a company in developing innovative products and …

In the digital economy, knowledge is regarded as an asset in an organization, and
knowledge management (KM) implementation supports a company in developing innovative …

Customer knowledge management in the natural cosmetics industry | Emerald Insight Books
and journals Case studies Expert Briefings Open Access Publish with us Advanced search …

Abstract This Special Issue is dedicated to current issues in strategic knowledge
management in the Era of digital. Despite all the research around knowledge management …

Current competitive challenges induced by globalization and advances in information
technology have forced companies to focus on managing customer relationships, and in …

The paper aims to highlight the degree of diffusion and the intensity of use of knowledge
management systems (KMSs) among small and medium enterprises (SMEs) and to propose …

Abstract Knowledge Management (KM) is a critical area for small business managers in
today's competitive environment. However, there is a general consensus in relation to the …