Health services compared to the most of other sectors' customer services present some
special traits, such as extreme complexity, co-production, and intangibility, while financial …

The quality of medical services provided by public hospitals has become a crucial principle
in health. Awareness and satisfaction of patients are increasing in pace with technological …

The paper aims to assess the quality of Greek hospitals by focusing on patients' perceptions.
Hospitals' performance was measured using the patient satisfaction survey approach. A …

Healthcare service quality and hospitalized patient satisfaction in Albania have never truly
received the necessary attention. The aim of this study is the assessment of key elements of …

Context The paper refers to the increased competition between health care providers and
the need for patient‐centred services in Greece. Using service quality methodology, this …

Objective To describe the systematic language translation and cross-cultural evaluation
process that assessed the relevance of the Hospital Consumer Assessment of Healthcare …

Purpose–The purpose of this paper is to synthesize existing quality-measurement models
and applies them to healthcare by combining a Nordic service-quality with an American …

The scope of this research has been to investigate the satisfaction of Greek patients
hospitalized in a tertiary care university public hospital in Alexandroupolis, Greece, in order …

Purpose–The purpose of this research is to develop and compare some determinants of
service quality in both the public and private hospitals of Northern Cyprus. There is …

Purpose In contrast to the reflective approach of service quality measurement, this paper
aims to propose and validate a parsimonious multidimensional second-order formatively …