Many 21st century operations are characterised by teams of workers dealing with significant
risks and complex technology, in competitive, commercially-driven environments. Informed …

Providing a practical guide to the training and assessment of non-technical skills within high-
risk industries, this book will be of direct interest to safety and training professionals working …

This paper describes a project to adapt a form of human factors training designed to improve
safety called Crew Resource Management (CRM), which is widely used in aviation, to the …

The aviation industry recognised the significance of human error in accidents in the 1970s,
and has been instrumental in the development of special training, designed to reduce error …

Healthcare organisations have started to examine the impact that the human worker has on
patient safety. Adopting the Crew Resource Management (CRM) approach, used in aviation …

In recent years, increasing emphasis has been placed on the role of context and culture in
shaping both the perception and experience of risk. Evidence from a number of industrial …

Background This paper presents the findings of a pilot research survey which assessed the
degree of balance between safety and productivity, and its relationship with awareness and …

The aviation domain provides a better analogy for the” temporary” teams that are found in
acute medical specialities than industrial or military teamwork research based on …

The international aviation industry uses a special form of humanfactors training with their
flight deck crews and other teams, calledcrew resource management (CRM). CRM is …

In seeking the answer to “Why CRM” this chapter begins with the historic, single-pilot
tradition in aviation, the causes of error and accidents in the system, and what it means to …