Employees' emotional intelligence (EI) has been studied for over a decade in the hospitality
field. While the existing literature has advanced our knowledge of this construct, mixed and …

Purpose Hospitality workers are emotional labor workers because they must display
appropriate emotions to their customers to provide outstanding service. Emotional …

Purpose The purpose of this study is to examine the effects of hospitality employees'
emotional intelligence (EI) on their stress-coping styles and job satisfaction …

Purpose Drawing from emotional labour (EL) and emotion regulation (ER) theories, this
paper aims to identifiy what helps and what hinders the emotional intelligence (EI) practice …

The concept of emotional intelligence (EI) has attracted substantial interest in the popular
and organisational psychology literature. Although the predictive validity of EI is likely to …

Despite its strong theoretical relevance with emotional labor, employees' ability to
understand and regulate emotions (ie, emotional intelligence, EI) has seldom been studied …

Emotional intelligence (EI) has shown potential for predicting workplace attitudes, including
job satisfaction. However, it is unclear how EI works to exert these positive effects (ie …

The concept of emotional intelligence (EI) has attracted substantial interest in the popular
and organizational psychology literature. Yet, EI is a relatively new concept among …

The purpose of this study is to examine the impact of emotional intelligence of employees on
job stress, affective commitment, and turnover intention in the restaurant industry. Although …

Little research has been conducted on emotional intelligence (EI) in the hospitality industry.
Therefore, this study was designed to investigate the relationship between specific socio …