In this day and age, developments do not only occur in technological aspects, but social
aspects such as individual or consumer behavior are also experiencing changes and …

Along with very rapid developments in the current era of globalization, competition in the
business world is getting tighter. This can be seen in the development of retail businesses …

The development of the business world from time to time has increased very rapidly and is
limited by a lot of competition. Every company that wants to continue to develop is required …

Consumer shopping behavior is a factor that influences the success of a brand. The level of
consumer satisfaction is a measure of loyalty to a brand. Consumers will feel satisfied if the …

The purpose of this study is to measure the level of service that has been provided by the
minimarket to consumers. In this study, the sample used was students, totaling …

Nowadays, many companies are competing to be able to maintain and lead the existing
market, especially companies operating in the retail sector. Currently, many retail companies …

Abstract Service Quality is a concise multi-item scale with good capabilities and foundations,
which can be used by sellers to better understand and know the expectations and …

Service quality is important because it makes prices more affordable, and also fulfills
customer satisfaction. This bolsters trust for customers, and thereby encourages them to …

In this era of globalization, people need entertainment facilities to fulfill their lifestyle. One of
the means of entertainment that is still the choice of many people is watching films in the …

Services in general are intangible and cannot be fully owned by consumers. Consumers pay
in return for the convenience, service and satisfaction they receive from the service, not for …