Service quality of a sports organisation is a multidimensional concept and an important
element of the sports product. The purpose of this study was to research spectators' …

The importance of quality for an organization has been highlighted by many researchers.
The service quality of sports organizations is conceptualized by the dimensions of technical …

The interest in knowing the user's perceptions regarding the quality and value of the service
has been transferred to the sports events. Knowing which are the determinant elements for …

The main aim of this study was to investigate the quality of service experienced by
spectators at a sporting event, as well as to establish if there is a relationship between a core …

The purpose of the current research was to examine the differences between expected
quality of service and the perceived quality of service experienced by spectators at selected …

Service quality is an important variable for managing sports organisations. In the
management of sports events it becomes necessary to have valid and reliable scales to …

Efi Tsitskari George Tzetzis Nickos Aggeloussis Nickos Vernadakis George Costa common
definition of “service quality” views quality in terms of the consumer's impression of an …

The aim of this research was to investigate the relationship between service quality and
satisfaction of spectators in host stadiums of AFC championship league. The method of …

The existing relation between service quality, satisfaction and perceived value is a recurrent
subject in the literature of services [1]. This interest has been transferred to the study of …

The aim of this study is to investigate the effect of service quality on spectator intentions
through their satisfaction. To measure service quality, Gronroos (1984) theoretical …