“I want you back”: On the strategic roles of boundary spanners in supplier switching-back processes

LA Poblete, A Bengtson - Industrial Marketing Management, 2020 - Elsevier
This paper builds upon literature addressing boundary spanners and switching suppliers in
order to explore an under-examined aspect of buyer–supplier relationships: how different …

Toward a conceptualization of supplier-switching processes in business relationships

LE Bygballe - Journal of purchasing and supply management, 2017 - Elsevier
This paper employs a practice perspective to study and conceptualize supplier-switching
processes in business relationships. It is based on case study research of a company in the …

Boundary spanning in multiple supplier development initiatives: an exploratory study

M Norlyk Jørgensen, C Ellegaard… - … Chain Management: An …, 2023 - emerald.com
Purpose Boundary spanners link their internal organization with its external environment. In
the present research, the authors study supply managers who build a bridge between a …

Boundary spanner turnover in professional services: Exploring the outcomes of client retention strategies

M Vafeas - Journal of Marketing Management, 2010 - Taylor & Francis
Studies suggest that the termination of the interpersonal relationship between boundary
spanners at buyer and seller firms can have a damaging effect on the inter organisational …

Rekindled Business Relationships: A study of the re-activation process of buyer-supplier relationships in the defence and security industry in Sweden

L Poblete - 2017 - diva-portal.org
Most research on buyer-supplier relationships has mainly focused on initiating, developing
and ending the relationship with suppliers. However, the firm's possibilities of doing …

[PDF][PDF] Strengthening the purchaser-supplier partnership

J Brownell, D Reynolds - 2002 - ecommons.cornell.edu
A survey of 73 food-service purchasing agents, representing several segments of the food-
service industry, was jointly conducted by The Center for Hospitality Research and …

Applying SPAT for understanding B‐to‐B supplier switching processes

E Selos, T Laine, I Roos, P Suomala… - … Service Quality: An …, 2013 - emerald.com
Purpose–This study aims to focus on the switching path analysis technique (SPAT)
application to enlarge the understanding of customer switching from the business to …

Purchasers as boundary spanners: Mapping purchasing agents' persuasive orientations

J Vesalainen, A Rajala, J Wincent - Industrial Marketing Management, 2020 - Elsevier
This study introduces a framework of persuasive communication that is central to
understanding how individual purchasers behave as boundary spanners to manage …

The role of boundary spanners in the formation of customer attractiveness

KS Hald - Industrial Marketing Management, 2012 - Elsevier
This paper examines the question of how to understand the formation of suppliers perceived
customer attractiveness. It argues that existing conceptualization of buyer–supplier …

Understanding supplier switching behavior: The role of psychological contracts in a competitive setting

S Mir, JA Aloysius, S Eckerd - Journal of Supply Chain …, 2017 - Wiley Online Library
Today's globally competitive environment presents ample opportunity for buyers to dissolve
relationships by switching suppliers. While previous studies have described supplier …