Human–AI collaboration enables more empathic conversations in text-based peer-to-peer mental health support

A Sharma, IW Lin, AS Miner, DC Atkins… - Nature Machine …, 2023 - nature.com
Advances in artificial intelligence (AI) are enabling systems that augment and collaborate
with humans to perform simple, mechanistic tasks such as scheduling meetings and …

Towards facilitating empathic conversations in online mental health support: A reinforcement learning approach

A Sharma, IW Lin, AS Miner, DC Atkins… - Proceedings of the Web …, 2021 - dl.acm.org
Online peer-to-peer support platforms enable conversations between millions of people who
seek and provide mental health support. If successful, web-based mental health …

“Suddenly, we got to become therapists for each other” Designing Peer Support Chats for Mental Health

K O'Leary, SM Schueller, JO Wobbrock… - Proceedings of the 2018 …, 2018 - dl.acm.org
Talk therapy is a common, effective, and desirable form of mental health treatment. Yet, it is
inaccessible to many people. Enabling peers to chat online using effective principles of talk …

Helping the helper: Supporting peer counselors via ai-empowered practice and feedback

SL Hsu, RS Shah, P Senthil, Z Ashktorab… - arXiv preprint arXiv …, 2023 - arxiv.org
Millions of users come to online peer counseling platforms to seek support on diverse topics
ranging from relationship stress to anxiety. However, studies show that online peer support …

[HTML][HTML] Towards an artificially empathic conversational agent for mental health applications: system design and user perceptions

RR Morris, K Kouddous, R Kshirsagar… - Journal of medical …, 2018 - jmir.org
Background Conversational agents cannot yet express empathy in nuanced ways that
account for the unique circumstances of the user. Agents that possess this faculty could be …

[HTML][HTML] A new era in Internet interventions: The advent of Chat-GPT and AI-assisted therapist guidance

P Carlbring, H Hadjistavropoulos, A Kleiboer… - Internet …, 2023 - ncbi.nlm.nih.gov
There are a wealth of different internet-based treatments available that are commonly
classified into two categories: live, real time video therapy–such as telepsychiatry using …

Caring for Vincent: a chatbot for self-compassion

M Lee, S Ackermans, N Van As, H Chang… - Proceedings of the …, 2019 - dl.acm.org
The digitization of mental health care holds promises of affordable and ubiquitously
available treatment, eg, with conversational agents (chatbots). While technology can guide …

Design opportunities for mental health peer support technologies

K O'Leary, A Bhattacharya, SA Munson… - Proceedings of the …, 2017 - dl.acm.org
Barriers to accessing mental health care leave the majority of people with mental illnesses
without professional care. Peer support has been shown to address gaps in care, and could …

A computational approach to understanding empathy expressed in text-based mental health support

A Sharma, AS Miner, DC Atkins, T Althoff - arXiv preprint arXiv:2009.08441, 2020 - arxiv.org
Empathy is critical to successful mental health support. Empathy measurement has
predominantly occurred in synchronous, face-to-face settings, and may not translate to …

Engagement patterns of peer-to-peer interactions on mental health platforms

A Sharma, M Choudhury, T Althoff… - Proceedings of the …, 2020 - ojs.aaai.org
Mental illness is a global health problem, but access to mental healthcare resources remain
poor worldwide. Online peer-to-peer support platforms attempt to alleviate this fundamental …