Understanding the role of positive emotions in healthcare communication–A realist review

LG Heyn, ST Løkkeberg, L Ellington… - Nursing …, 2023 - Wiley Online Library
Aim To explore how the expression of positive emotions during the interaction between
patients and providers can cultivate the patient‐provider relationship. Design We conducted …

Anatomy of positive messages in healthcare consultations: component analysis of messages within 22 randomised trials

J Howick, E Lyness, C Albury, K Smith… - European Journal for …, 2020 - ora.ox.ac.uk
Background: Patients desire both honesty and hope from their healthcare practitioners. A
recent systematic review found that healthcare practitioners who deliver positive messages …

Why should I talk about emotion? Communication patterns associated with physician discussion of patient expressions of negative emotion in hospital admission …

K Adams, JEW Cimino, RM Arnold… - Patient education and …, 2012 - Elsevier
OBJECTIVE: To describe hospital-based physicians' responses to patients' verbal
expressions of negative emotion and identify patterns of further communication associated …

Which clinician responses to emotion are associated with more positive patient experiences of communication?

K Kuchinad, JR Park, D Han, S Saha, R Moore… - Patient Education and …, 2024 - Elsevier
Objectives To identify communication strategies that may improve clinician-patient
interactions, we assessed the association between clinician response to emotion and …

Doctors' emotion regulation and patient satisfaction: A social-functional perspective

K Kafetsios, F Anagnostopoulos, E Lempesis… - Health …, 2014 - Taylor & Francis
Emotion regulation has been identified as an important component of medical consultation
but there is limited research on the topic. Two studies tested expected relationships between …

Pathway linking patient-centered communication to emotional well-being: taking into account patient satisfaction and emotion management

S Jiang - Journal of Health Communication, 2017 - Taylor & Francis
In the United States, levels of emotional well-being remain low, with 40% of American adults
reporting the experience of daily stress and excessive anxiety. The doctor–patient …

Patients' negative experiences with health care settings brought to light by formal complaints: A qualitative metasynthesis

AA Eriksen, L Fegran, TE Fredwall… - Journal of Clinical …, 2023 - Wiley Online Library
Introduction Narratives of negative patient experiences expressed in complaints can help
health care professionals reflect on their practices. Aims To synthesise evidence from …

The consequences of diverse empathic responses in nurse-patient interactions: A discourse analysis

T Crawford, P Roger, S Candlin - Journal of Communication in …, 2018 - Taylor & Francis
Background: Empathy in healthcare interactions has been a focus of considerable research
since the 1980s, and discourse analysis has been used more recently to identify how …

Clinician views on optimism and empathy in primary care consultations: a qualitative interview study

S Hughes, JL Vennik, KA Smith, J Bostock, J Howick… - BJGP open, 2022 - bjgpopen.org
Background Practitioner expressions of optimism and empathy may improve treatment
engagement, adherence, and patient satisfaction but are not delivered consistently amid the …

An exploration of how positive emotions are expressed by older people and nurse assistants in homecare visits

L Heyn, L Ellington, H Eide - Patient Education and Counseling, 2017 - Elsevier
Objective We don´ t know how positive emotions are being expressed by patients and health
care providers in consultations. The aim of this study is to identify positive emotions …