In a sample of 961 employees working in 71 restaurants of a moderately sized restaurant
chain, we investigated a key tenet of servant leadership theory—that servant leaders guide …

Despite widespread adoption of servant leadership, we are only beginning to understand its
true utility across multiple organizational levels. Our purpose was to test the relationship …

This study provides a new perspective on servant leadership research by examining the
social influence of the servant leadership of individuals who are not in a supervisory …

Servant leadership is a leadership philosophy which addresses the concerns of ethics,
customer experience, and employee engagement while creating a unique organizational …

Building on a social exchange theory, our model explains how an employee's perception of
servant leadership affect frontline restaurant employees' turnover intention. Data were …

While servant leadership is widely recognized as a people-oriented management style, little
attention has been directed to understand the positive outcomes of servant leadership on …

This study tests a trickle-down effect regarding how servant leadership flows from top-to
middle-level leaders, resulting in frontline employees' service-oriented behaviors and …

Although existing studies have performed sufficient retrospective analyses of servant
leadership in hospitality research, until recently, few studies have quantitatively integrated …

This study examined the link between servant leadership and hotel employees' customer-
oriented organizational citizenship behavior (OCB) by focusing on the mediating role of …

Leader behaviors are dynamic and vary over time, and leaders' actions at a given time can
have ramifications for their subsequent behavior. Taking such a dynamic perspective on …