As the twenty-first century begins, significant changes are occurring in the way that services
and goods are produced and consumed. One of the key drivers of this change is information …

Abstract 'Manufacturing matters', 1 but 'So do services'. The future of industrialization is the
future of both these increasingly intertwined and interdependent activities. Rather than a …

This book investigates the implications of digital technologies on the industrial and business
dynamics of modern economies. In-depth studies analyse how deep-rooted work practices …

In this chapter ideas originally presented in Service Worlds (2004) are elaborated and
developed into a more nuanced understanding of the complex symbiotic relationships that …

Despite the rapid pace of developments in the policy front, a major weakness of the
theoretical and policy treatments of the service sector and the “trade in services” debate is …

A fundamental transformation of services is underway, driven by developments in
information and communications technology (ICT) tools, the uses to which they are being …

Operating without operations: how is technology changing the role of the firm? | Emerald Insight
Books and journals Case studies Expert Briefings Open Access Publish with us Advanced …

Technology, in its many forms, has become an inseparable component of daily life.
Technological advancements and digitalization are also responsible for a wide range of …

This paper outlines a selection of technological and organisational developments in the
information and communication technology (ICT) sector and analyses their likely challenges …

Common misperceptions about services are that they are low-value-added, small-scale, low-
capital-intensity, and technologically unsophisticated industries. The paper offers evidence …