Exploring e-complaint method: learning from the Malaysian Polytechnic institutions

ZA Ismail - Journal of Facilities Management, 2022 - emerald.com
Purpose The conventional e-complaint method provides a platform that contains multiple
data sources of an infrastructure project, including building facilities, associated asset …

Analysing the gaps in the conventional e-complaint method for maintenance management at Malaysian polytechnics

ZA Ismail - Social Responsibility Journal, 2020 - emerald.com
Purpose Several previous studies have described the use of maintenance management
(MM) at polytechnic institutions. However, a major drawback of those studies is that they did …

[PDF][PDF] Improving maintenance management practices on conventional method at Malaysian polytechnic

Z Ismail, N Kasim - International Conference on Technology …, 2012 - core.ac.uk
ABSTRACT A key factor adversely affecting building facilities and infrastructures
maintenance is the conventional method application such as paper-based form and …

System development toward effective maintenance management practices

ZA Ismail - Built Environment Project and Asset Management, 2014 - emerald.com
Purpose The current maintenance management method has affected the efficiency of the
building facility management at Polytechnics. Many issues such as poor service delivery …

Maintenance management system (MMS) to support facilities management at Malaysian polytechnic

ZA Ismail - Smart and sustainable built environment, 2017 - emerald.com
Purpose Conventional methods practiced by the Development and Facilities Management
Unit (UPPF) have faced issues due to management deficiencies and incompetent staff …

[PDF][PDF] Case study to analyse problems and issues in IBS building maintenance

ZA Ismail, AA Mutalib, N Hamzah - International Journal of Applied …, 2016 - researchgate.net
The practices of conventional methods for maintenance management in Malaysian
Industrialised Building System (IBS) building faced many issues due to IBS component …

Soft skills requirements in e-complaint project team to support facilities management at Malaysian polytechnics

ZA Ismail - Property Management, 2022 - emerald.com
Purpose In the context of the study, soft skill means identifying efficient and effective
approaches for improving operation and maintenance (O&M) processes in facilities …

Implementation of Building Maintenance Management System in an Organization

TNT Ahmad, SZ Abd Rasid - Journal of Advanced Research in …, 2021 - akademiabaru.com
At present, most companies in Malaysia are still implementing the conventional method
rather than implementing a modern omputerized system to manage the maintenance of …

FM Help Desk: user complaint system as an FM approach for facilities management services in Universiti Tun Hussein Onn Malaysia (UTHM)

F Shafie - 2013 - eprints.uthm.edu.my
An efficient and effective facilities management contributes to the productivity of an
organisation in achieving its core activities. Higher educational institutions (HEIs), with …

ICT-based system for Malaysian residential maintenance projects–literature review

ZA Ismail - Journal of Facilities Management, 2018 - emerald.com
Purpose This paper aims to identify the different system approach that is equipped with
decision making processes. Presently, most maintenance organisations are still …