Purpose The purpose of this study is to explore the impact of the robot restaurant
servicescape and robot service competence (RSC) on customers' behavioral intentions and …

Purpose Robot chefs and robot waiters have emerged in the restaurant industry. Based on
the curiosity theory and the stimulus–organism–response paradigm, this study aims to …

Purpose This study aims to examine the impact of AI service robots on restaurant customers'
engagement and acceptance and the moderating role of robot anthropomorphism on the …

This study investigated the influence of service robot attributes on customers' hospitality
experience from the perspective of relationship building. Through literature review and a …

Service robots provide operational benefits to restaurants, but the mechanism through which
novel robotic services optimize customer experience given appropriate robots' dependence …

Purpose With the trend of adopting and studying artificial intelligence (AI) service robots at
restaurants, the authors' understanding of how customers perceive robots differently across …

Purpose This paper aims to understand the process of guest-robot value co-creation in the
restaurant context. It empirically examines the guest perception of value facilitation by …

Robotic interaction quality and outcome quality in restaurants are crucial in engaging
customers and facilitating post-purchase behavior while few papers have examined their …

Robots are being implemented in many frontline services, from waiter robots in restaurants
to robotic concierges in hotels. A growing number of firms in hospitality and tourism …

Although companies have widely deployed service robots with affective human-likeness,
scant attention has been paid to their negative effects on consumer satisfaction. We adopt a …