Emotion work in interpreter-mediated consultations: a systematic literature review

L Theys, D Krystallidou, H Salaets, C Wermuth… - Patient Education and …, 2020 - Elsevier
Objective To identify the ways in which physicians, patients and interpreters express
emotions, react to emotional expressions and/or coordinate the emotional interaction in …

Conceptualizing emotion in healthcare interpreting: A normative approach to interpreters' emotion work

E Hsieh, B Nicodemus - Patient education and counseling, 2015 - Elsevier
Objectives By juxtaposing literature in signed language interpreting with that of spoken
language interpreting, we provide a narrative review to explore the complexity of emotion …

Doctors, patients, and interpreters' views on the co-construction of empathic communication in interpreter-mediated consultations: A qualitative content analysis of …

L Theys, C Wermuth, E Hsieh… - Qualitative health …, 2022 - journals.sagepub.com
Doctors and patients rely on verbal and nonverbal resources to co-construct clinical
empathy. In language-discordant consultations, interpreters' communicative actions might …

Not all are desired: Providers' views on interpreters' emotional support for patients

E Hsieh, SJ Hong - Patient education and counseling, 2010 - Elsevier
OBJECTIVE: This study examines (a) providers' expectations and concerns for interpreters'
emotional support, and (b) the complexity and dilemma for interpreters to offer emotional …

The professional interpreter's effect on empathic communication in medical consultations: A qualitative analysis of interaction

D Krystallidou, CL Bylund, P Pype - Patient education and counseling, 2020 - Elsevier
Objective To investigate how empathic communication is expressed in interpreter-mediated
consultations (IMCs) and the interpreter's effect on it. Methods We coded 20 authentic video …

EmpathicCare4All. study protocol for the development of an educational intervention for medical and interpreting students on empathic communication in interpreter …

D Krystallidou, H Salaets, C Wermuth, P Pype - International Journal of …, 2018 - Elsevier
Although empathy is associated with positive health outcomes, doctors do not often express
empathy and they fail to sufficiently respond to patients' emotional statements. In …

Investigating empathy in interpreter-mediated simulated consultations: An explorative study

D Krystallidou, A Remael, E De Boe… - Patient education and …, 2018 - Elsevier
Objective To explore i) the ways in which empathic communication is expressed in
interpreter-mediated consultations; ii) the interpreter's effect on the expression of empathic …

The Empathic Communication Analytical Framework (ECAF): A multimodal perspective on emotional communication in interpreter-mediated consultations

L Theys, L Nuyts, P Pype, W Pype… - … Series–Themes in …, 2021 - lans-tts.uantwerpen.be
Empathic communication (EC) in healthcare occurs when patients express empathic
opportunities, such as emotions, to which doctors respond empathically. This interactional …

How interpreters influence patient participation in medical consultations: The confluence of verbal and nonverbal dimensions of interpreter-mediated clinical …

D Krystallidou, P Pype - Patient education and counseling, 2018 - Elsevier
Objective To investigate i) how the patient's participation in interaction occurs in interpreter-
mediated consultations (IMCs) when the doctor provides information to the patient or tries to …

Loss of patient centeredness in interpreter-mediated primary care visits

DL Roter, SE Gregorich, L Diamond… - Patient education and …, 2020 - Elsevier
Objectives To explore consequences of interpreter mediation of visit communication on
patient centered dialogue and patient satisfaction with interpreter listening. Methods Fifty …