Use of semi-and fully automated, administrative decision-making in public administration is
increasing. Despite this increase, few studies have explicitly analysed its relation to good …

Abstract Service automation in the public sector is applied to a range of different activities
that include policy development, administrative decision-making and public service delivery …

Although algorithms are increasingly used for enabling the automation of tasks in public
administration of welfare states, the citizens' knowledge of, experiences with and attitudes …

Governments are increasingly using algorithms to automate decision-making procedures
and generate administrative decisions that previously required human oversight and …

This essay highlights the increasing use of artificial intelligence (AI) in governance and
society and explores the relationship between AI, discretion, and bureaucracy. AI is an …

This article examines the relationship between Artificial Intelligence (AI), discretion, and
bureaucratic form in public organizations. We ask: How is the use of AI both changing and …

Public administration research has documented a shift in the locus of discretion away from
street-level bureaucrats to “systems-level bureaucracies” as a result of new information …

Norway has a high degree of digitalisation. In the public sector, there is a long tradition of
automation of parts of case management. This includes automation of cases where a public …

Bureaucracy, as rationalized administration, is implemented in the form of explicit rules and
procedures, executed by (human) bureaucrats. However, emerging developments in …

Artificial intelligence (AI) has proven to be superior to human decision-making in certain
areas. This is particularly the case whenever there is a need for advanced strategic …