Purpose Total quality management is a valuable approach to continuously improve the
quality of organizations; however, scholars debate its applicability to services, which require …

Objective: This paper aims to review the total quality management (TQM) for modern
organisations in the digital age. Method: In this article, a systematic literature review was …

Purpose The changes brought forth by the Digital Transformation have an impact on the way
we think, assess and manage Quality. While the concept of Quality 4.0 has resulted from …

The manufacturing landscape of the corporate world has undergone a quality revolution,
resulting in a plethora of research works on the tools, techniques, critical dimensions and …

Purpose Industry 4.0 has brought about a paradigm shift in value delivery with the
introduction of disruptive technologies. This has resulted in efforts by organizations to re …

Recent studies on total quality management (TQM) show that there is sudden shift in the
application of TQM from manufacturing to service organization and voluminous studies have …

Quality 4.0 is a new term representing a new featured approach to quality management. The
recent development in information and communication technologies resulted in a great leap …

Purpose-The Digital Transformation brings change to organizations, their processes, and
their production systems. Nevertheless, most efforts observed in its context tend to be …

This research aims to highlight the major domains of and address the most prominent topics
in the Total Quality Management (TQM) field in the service sector. Although there are …

The primary objective of this study is to examine the present literature of Total Quality
Management (TQM) and its connection with industry 4.0. The author tried to understand …