It's good to talk: A comparison of using voice versus screen-based interactions for agent-assisted tasks

L Reicherts, Y Rogers, L Capra, E Wood… - ACM Transactions on …, 2022 - dl.acm.org
Voice assistants have become hugely popular in the home as domestic and entertainment
devices. Recently, there has been a move towards developing them for work settings. For …

Design and evaluation of intelligent agent prototypes for assistance with focus and productivity at work

T Grover, K Rowan, J Suh, D McDuff… - Proceedings of the 25th …, 2020 - dl.acm.org
Current research on building intelligent agents for aiding with productivity and focus in the
workplace is quite limited, despite the ubiquity of information workers across the globe. In …

Merging and synchronizing corporate and personal voice agents: Comparison of voice agents acting as a secretary and a housekeeper

J Zhao, PLP Rau - Computers in Human Behavior, 2020 - Elsevier
People are currently facing a one-to-multiple mode of interaction with voice agents (VAs),
which are widely used in their personal and working lives separately owing to the rapid …

AI-supported messaging: An investigation of human-human text conversation with AI support

J Hohenstein, M Jung - Extended abstracts of the 2018 CHI conference …, 2018 - dl.acm.org
Despite a growing body of research about the design and use of conversational agents,
existing work has almost exclusively focused on interactions between an agent and a …

[PDF][PDF] Hey Alexa, Please Help Us Solve This Problem! How Interactions with Smart Personal Assistants Improve Group Performance.

R Winkler, ML Neuweiler, EAC Bittner, M Söllner - ICIS, 2019 - alexandria.unisg.ch
Despite a growing body of research about the design and use of Smart Personal Assistants,
such as Google's Assistant or Amazon's Alexa, existing work has mainly focused on their …

On the design of and interaction with conversational agents: An organizing and assessing review of human-computer interaction research

S Diederich, AB Brendel, S Morana… - Journal of the Association …, 2022 - aisel.aisnet.org
Conversational agents (CAs), described as software with which humans interact through
natural language, have increasingly attracted interest in both academia and practice …

A multimodal approach to assessing user experiences with agent helpers

L Clark, A Ofemile, S Adolphs, T Rodden - ACM Transactions on …, 2016 - dl.acm.org
The study of agent helpers using linguistic strategies such as vague language and
politeness has often come across obstacles. One of these is the quality of the agent's voice …

[PDF][PDF] Design for fast request fulfillment or natural interaction? Insights from an experiment with a conversational agent

S Diederich, AB Brendel, S Lichtenberg, L Kolbe - 2019 - core.ac.uk
Conversational agents continue to permeate our lives in different forms, such as virtual
assistants on mobile devices or chatbots on websites and social media. The interaction with …

Man or machine–or something in between? Social responses to voice assistants at work and their effects on job satisfaction

J Ossadnik, K Muehlfeld, L Goerke - Computers in Human Behavior, 2023 - Elsevier
AI-enabled technology, such as digital voice assistants (VA), affects employees
collaborating with it. This study, first, examines employees' perceptions of autonomy …

Users, tasks, and conversational agents: A personality study

Q Roy, M Ghafurian, W Li, J Hoey - … of the 9th International Conference on …, 2021 - dl.acm.org
Conversational Agents (CA) have become one of the common user interfaces in many
online domains. In this paper, we ask whether users have a preference about the personality …