Supply chain (SC) disruptions are increasingly common in today's dynamic business
environment, and understanding the effectiveness of customer relationship management …

This study aims to examine the mediating role of social media marketing effectiveness in the
relationship between customer engagement dimensions (cognitive, emotional, behavioral …

This study aimed to explore the trends and transformations of the e-retail market in Jordan,
besides the aspects that have contributed to these changes. It also aimed to examine the …

The primary objective of the current research is to investigate the impact of Digital Customer
Relationship Management (CRM), Electronic Service Quality (E-SQ), online trendiness …

Tujuan penelitian ini adalah untuk menganalisis pengaruh keintiman pelanggan,
pengalaman pelanggan, dan suasana toko terhadap loyalitas pelanggan dengan ikatan …

This research aimed to study the causal factors affecting the business performance of private
hospitals in Thailand from a management perspective. The sample consisted of 411 …

Penelitian ini bertujuan untuk menguji pengaruh E-Commerce Innovation dan E-Customer
Relationship Marketing terhadap kepuasan dan loyalitas konsumen. Subjek penelitian ini …

В статье проведен всесторонний обзор литературы по теме поведения потребителей,
охвативший как представления ученых в области экономической теории, так и …

Abstrak ___ Penelitian ini dilakukan di salah satu perusahaan manufaktur otomotif dimana
di perusahaan tersebut terdapat satu Departemen Supporting Machinery yang bertugas …

Enhancing customer retention is critical for US credit unions to maximize competitiveness.
Credit union leaders are concerned with customer retention because the loss of customers …