Process mining has emerged as a way to analyze processes based on the event logs of the
systems that support them. Today's information systems (eg, ERP systems) log all kinds of …

In a competitive health-care market, hospitals have to focus on ways to streamline their
processes in order to deliver high quality care while at the same time reducing costs. To …

Traditional information systems struggle with the requirement to provide flexibility and
process support while still enforcing some degree of control. Accordingly, adaptive Process …

Abstract Nowadays, in a Hospital Information System (HIS) huge amounts of data are stored
about the care processes as they unfold. This data can be used for process mining. This way …

Process-aware information systems typically log events (eg, in transaction logs or audit
trails) related to the actual execution of business processes. Analysis of these execution logs …

Staff assignment is of great importance for workflow management systems. In many workflow
applications, staff assignment is still performed manually. In this paper, we present a semi …

Business process analysis ranges from model verification at design-time to the monitoring of
processes at run-time. Much progress has been achieved in process verification. Today we …

Web service compositions are becoming more and more complex, involving numerous
interacting ad-hoc services. These services are often implemented as business processes …

Process mining is the automated construction of process models from information system
event logs. In this paper we identify three fundamental difficulties related to process mining …

The ITIL framework is the best known set of best practices for managing IT services. In this
paper we introduce process mining as a useful technique for assessing whether a business …