Collaboration means working together to achieve a common goal or to solve a problem, and
in modern businesses, it is an important factor for information sharing and quality. This is …

This article reports an evaluation of the quality and scale of interactions during an online
field experiment. A large number of individuals (n= 179) worked with an online public …

Healthcare organizations are currently facing increasing pressure to improve productivity
and to reduce costs while at the same time the demand for hospital services is growing. In …

Effective management of information technology (IT) and IT-enabled services is becoming
increasingly important due to the growing complexity of their context. These services are …

A central problem in the area of Process Mining is to obtain a formal model that represents
the processes that are conducted in a system. If realized, this simple motivation allows for …

Process mining is an emerging topic that has attracted the attention of both researchers and
vendors. As a result, several process mining solutions have become available on the …

Business Process Management seeks to do just as its name suggests. As with many
management approaches, improvements can made through analyzing at varying levels how …

Business Process Management (BPM) provides support for managing organizations'
processes and facilitates their adaptation to changing market conditions. Although various …

Workflow mining is a concept in early era, it analyzes the workflow log in the control flow
dimensions, to mining the actual process model, but ignores relationships among executors …

Process mining has emerged as a way to analyze systems and their actual use based on the
event logs they produce. The focus of process mining, unlike other business intelligence …