Error climate and how individuals deal with errors in the workplace

A Baumgartner, J Seifried - Discourses on professional learning: On the …, 2014 - Springer
This cross-sectional field study investigates the effect of contextual influences (error climate)
on reactions to errors (how individuals deal with errors). We surveyed n= 830 apprentices in …

[PDF][PDF] Book chapter for ILA (International Leadership Association) Forthcoming in May 2013

P Salovaara, A Ropo - academia.edu
More and more businesses are taking customer experience seriously–so seriously that they
want to personalize their service instead of creating only generic offerings, the way for …