[PDF][PDF] Pengaruh kualitas pelayanan terhadap kepuasan dan loyalitas nasabah pt bpr hoki di kabupaten tabanan

G Dewi, NNK Yasa… - E-Jurnal …, 2014 - download.garuda.kemdikbud.go.id
Perkembangan BPR khususnya di Provinsi Bali sangat menjanjikan. Industri BPR
menempati peran yang sangat penting dalam sektor ekonomi, terutama dalam mendukung …

Mediation effect of customer satisfaction on the relationships between service quality and customer loyalty in the Nigerian foods and beverages industry: Sobel test …

AH Gorondutse, H Hilman - International Journal of Management …, 2014 - Taylor & Francis
The objectives of this paper are to explore the most common constructs for quality in the food
and beverages industry that influence customer satisfaction, and to examine the mediating …

An Investigation of the Essential Factors on Customer Loyalty in Banking Sector: A Case of Albanian Retail Bank.

Y KÖKSAL, O Dema - Journal of Management & Economics …, 2014 - search.ebscohost.com
The purpose of this research is to reveal essential factors that have influences on customer
loyalty directly in Albanian retail banking context. In order to bring out essential factors, we …

[PDF][PDF] Effect of business social responsibity (BSR) on Performance of SMES in Nigeria

AH Gorondutse - Doctor Of Philo Sophy Universiti Utara Malaysia …, 2014 - etd.uum.edu.my
The objective of this study is to examine the effects of Business Social Responsibilities
(BSR) on performance of SMEs in Nigeria. Additionally, this study also examines the …

Analisis Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah PT. BPR Syariah Dana Mulia Surakarta

SL Pardanawati, AA Setyawan - 2014 - eprints.ums.ac.id
This research aims; to analyze the influence of service quality consisting of Compliance
dimension, Assurance, Reliability, Tangible, Emphaty, Responsiveness, towards Customers' …

이동통신고객들의서비스품질, 고객만족, 정서적몰입및고객충성도간의구조적관계에관한연구: 가격지각의조절효과를중심으로: 가격지각의조절효과를중심으로

박성규, 전외술 - 산업경제연구, 2014 - dbpia.co.kr
본 연구의 목적은 이동통신 가입자를 대상으로 고객들의 지각된 서비스품질, 고객만족, 정서적
몰입 및 고객 충성도 간의 상호 관련성을 연구하고, 서비스품질과 고객만족 간에 가격지각이 …

An empirical evaluation of the service profit chain model in banking industry of Iran

F Karimi, A Sajedinejad… - Asian Journal of …, 2014 - indianjournals.com
The cause and effect relationship between customer satisfaction, service quality and
business performance is a topic of interest for both academic and management experts. A …

[PDF][PDF] An Investigation of the Essential Factors on Customer Loyalty in Banking Sector: A Case of Albanian Retail Bank

D Oneda - Y Ö NETIM, 2014 - academia.edu
The purpose of this research is to reveal essential factors that have influences on customer
loyalty directly in Albanian retail banking context. In order to bring out essential factors, we …

[图书][B] A quantitative analysis of long-term repeat sales in the quickservice restaurant industry

DS Beaty - 2014 - search.proquest.com
This study is a quantitative correlational investigation to identify and quantity the association
between customer satisfaction and long-term repeat sales in the quick-service restaurant …

Pengaruh Kualitas Pelayanan Terhadap Kepuasan Dan Loyalitas Nasabah Pt Bpr Hoki Di Kabupaten Tabanan

IPGDE SUKAATMADJA, NN Kerti Yasa… - E-Jurnal Ekonomi dan …, 2014 - neliti.com
Perkembangan BPR khususnya di Provinsi Bali sangat menjanjikan. Industri BPR
menempati peran yang sangat penting dalam sektor ekonomi, terutama dalam mendukung …