[PDF][PDF] The effect of service and food quality on customer satisfaction and hence customer retention
AA Al-Tit - Asian social science, 2015 - academia.edu
The aim of this study was to investigate the relationships between service quality, food
quality, customer satisfaction and customer retention in limited service restaurants in Jordan …
quality, customer satisfaction and customer retention in limited service restaurants in Jordan …
An empirical study of direct relationship of service quality, customer satisfaction and bank image on customer loyalty in Malaysian commercial banking industry
The aim of this study is to develop a direct effect understanding of service quality, customer
satisfaction and image on customer loyalty in Malaysian commercial banking industry. The …
satisfaction and image on customer loyalty in Malaysian commercial banking industry. The …
[PDF][PDF] Pengaruh Kualitas Pelayanan Terhadap WOM Melalui Kepuasan Pada PT. Sarana Dewata Courier
NLNY Anita, GB Rahanatha - 2015 - ojs.unud.ac.id
The mediating influence of passenger satisfaction on the relationship between passenger loyalty programmes and passenger loyalty
M Sandada, B Matibiri - Studia Universitatis Babes-Bolyai, 2015 - ceeol.com
The dynamic nature and the intense competition in the airline industry result in a need to
craft innovative mechanisms that enforce customer loyalty. The study focuses on the …
craft innovative mechanisms that enforce customer loyalty. The study focuses on the …
An Investigation of Factors Influencing Service Quality of Commercial Bank: A Case Study in China
Z Qin, P Kilenthong - Journal of Digital Business and Social …, 2015 - rsujournals.rsu.ac.th
Purpose-This paper aim to look at the relationship between service quality and customer
satisfaction, and the impact of CSR on customer satisfaction, the impact of customer …
satisfaction, and the impact of CSR on customer satisfaction, the impact of customer …
Assessing customer service in the Malawian public postal service
SK Msosa - 2015 - openscholar.dut.ac.za
Achieving customer satisfaction has been the goal of every organisation. In recent times, the
postal business world over has experienced a sharp decline in the volume of mail due to …
postal business world over has experienced a sharp decline in the volume of mail due to …
The Influence of Debtor's Satisfaction Toward Cross-Selling Readiness and Providing Recommendations
H Saraswati, NA Achsani… - BISNIS & BIROKRASI …, 2015 - scholarhub.ui.ac.id
The achievement of the banking sector's lending product is not consistently followed by the
same level of achievement of other products. Therefore, it is important to observe customer …
same level of achievement of other products. Therefore, it is important to observe customer …