Research suggests that atmosphere plays an important role in creating emotional
connections between a hotel customer and the hotel and that these connections lead to …

Cultivating high quality relationships with customers is of paramount importance in the
banking sector. However, there has been little effort to examine relationship quality (RQ) in …

Purpose The purpose of this paper is to identify factors affecting word-of-mouth (WOM)
towards Islamic Banking (IB) in Jordan through understanding the roles of service quality …

This study combines the theory of addictive behavior with the framework of customer
complaining behavior to examine the effects of customers' Internet Addiction (IA) and their …

Purpose The purpose of this research is to show how institutional factors affect buyer–
supplier relationships. Specifically, the authors examine a model of relationship quality and …

Unveiling the key features of a positive service experience at hostels | Emerald Insight Books
and journals Case studies Expert Briefings Open Access Publish with us Advanced search …

The physical and human surroundings in restaurants (DINESCAPE) provide an early
impression to their customers. Hence, the purpose called of this research is to study the …

Hotel management often takes for granted the leisure and business classification of hotel
guests when planning and implementing marketing tactics. Although research shows …

This study aims to investigate art foundations as a potential venue for luxury fashion brands
to provide a transformative experience. Providing experiences has become one of the main …

Today, despite the intense competition that exists in the restaurant industry, it is inevitable to
adopt marketing innovations for customer satisfaction. Most companies are looking for …