Sentiment analysis (SA), also called Opinion Mining (OM) is the task of extracting and
analyzing people's opinions, sentiments, attitudes, perceptions, etc., toward different entities …

Topic modelling is a powerful text mining tool that has been applied in many fields such as
software engineering, political and linguistic sciences. To evaluate the development of topic …

User-generated content (UGC) based on customer opinions and experiences has
increasingly become a rich resource of business opportunities. This study proposes a …

Data is the new oil for the market survey. Internet is the one where it constitute the huge
amount of the data in the form of customer reviews, customer feedback etc., TextBlob is one …

Social media data are rapidly increasing and constitute a source of user opinions and tips
on a wide range of products and services. The increasing availability of such big data on …

The sudden outbreak of coronavirus disease 2019 (COVID-19) in early 2020 has
dramatically changed people's lives. Some countries have taken mass home quarantine to …

Social media has been remarkably grown during the past few years. Nowadays, posting
messages on social media websites has become one of the most popular Internet activities …

With the increasing number of customer reviews on the Web, there is a growing need for
effective methods to retrieve valuable information hidden in these reviews, as sellers need to …

We investigated how people react emotionally to working with robots in three scenario-
based role-playing survey experiments collected in 2019 and 2020 from the United States …

We develop a theoretical perspective on how the increasing data availability in the digital
age affects firms' strategic decisions. Specifically, we explore whether, and under which …