Enhancing consumers' self-reported loyalty intentions in Islamic Banks: The relationship between service quality and the mediating role of customer satisfaction
The main objective of this paper is to investigate how service quality and customer
satisfaction are correlated to self-reported loyalty intentions in Islamic banks. The paper …
satisfaction are correlated to self-reported loyalty intentions in Islamic banks. The paper …
Does higher education properly prepare graduates for the growing artificial intelligence market? Gaps' identification using text mining
L Benhayoun, D Lang - Human Systems Management, 2021 - content.iospress.com
BACKGROUND: The renewed advent of Artificial Intelligence (AI) is inducing profound
changes in the classic categories of technology professions and is creating the need for new …
changes in the classic categories of technology professions and is creating the need for new …
The Use of Electronic Customer Relationship Management (E-CRM) Features through Hotel'Website to Enhance Customer Loyalty and Brand Image
Despite the tremendous importance of electronic customer relationship management
(eCRM), customer loyalty, and brand image in the hospitality industry, literature has …
(eCRM), customer loyalty, and brand image in the hospitality industry, literature has …
[图书][B] The Routledge companion to marketing research
Title: The Routledge companion to marketing research/edited by Len Tiu Wright, Luiz
Moutinho, Merlin Stone and Richard P. Bagozzi. Description: New York: Routledge, 2021 …
Moutinho, Merlin Stone and Richard P. Bagozzi. Description: New York: Routledge, 2021 …
Analysis of the Ethical Practices of Immigration officials in Improving Immigration Services Delivery: A Study on Indonesia and China Immigration Department
The immigration services are an important part of the mandate of organizations that could
help a country to gain competitive advantage. If these services are properly addressed, then …
help a country to gain competitive advantage. If these services are properly addressed, then …
[PDF][PDF] Pengaruh relationship marketing dan service quality terhadap loyalitas nasabah melalui customer satisfaction pada Bank Syariah Indonesia KCP Kuta
SA Ningsih - 2021 - etheses.uin-malang.ac.id
Penelitian ini bertujuan untuk mengetahui pengaruh relationship marketing terhadap
customer satisfaction, pengaruh service quality terhadap customer satisfaction, pengaruh …
customer satisfaction, pengaruh service quality terhadap customer satisfaction, pengaruh …
Marketing research and customer loyalty in an Islamic banking culture in the Middle East: A case study of Jordan
LT Wright - The Routledge Companion to Marketing Research, 2021 - taylorfrancis.com
This chapter focuses on how service quality and customer satisfaction affect customers'
behavioural loyalty in Islamic banks and the service quality policies required for banks to …
behavioural loyalty in Islamic banks and the service quality policies required for banks to …
Factors affecting individual customer satisfaction with the service quality of Vietnamese banks
DV Vu, LTT Le, TQ Nguyen… - International Journal of …, 2021 - inderscienceonline.com
The main objective of this study is to identify and measure the factors affecting customer
satisfaction with the quality of service at Vietnamese commercial banks. Research data was …
satisfaction with the quality of service at Vietnamese commercial banks. Research data was …
[PDF][PDF] Effect of Customer Loyalty, Innovative Management, Knowledge Management and Marketing Management on Business Performance of Three Stars Hotel in …
S Jariyachamsit - Review of International Geographical Education …, 2021 - elcim.ssru.ac.th
The current study objective was to test the effect of customer loyalty, innovative
management, knowledge management and marketing management on business …
management, knowledge management and marketing management on business …
[PDF][PDF] Service Quality and Post Service Behaviour of Customers' of Kerala Gramin Bank
KG Anoop - 2021 - scholar.uoc.ac.in
Service Quality and Post Service Behaviour of Customers’ of Kerala Gramin Bank Page 1 Service
Quality and Post Service Behaviour of Customers’ of Kerala Gramin Bank Thesis submitted to …
Quality and Post Service Behaviour of Customers’ of Kerala Gramin Bank Thesis submitted to …