Background Conversational agents, also known as chatbots, are computer programs
designed to simulate human text or verbal conversations. They are increasingly used in a …

Chatbots have become common in marketing-related applications, providing 24/7 service,
engaging customers in humanlike conversation, and reducing employee workload in …

The field of business shows an increasing interest in exploring conversational agents to
improve service quality and market competitiveness. Furthermore, the advances in machine …

The use of natural language interfaces in the field of human-computer interaction (HCI) is
undergoing intense study through dedicated scientific and industrial research. The latest …

Health chatbots interview patients and collect health data. This process makes demands on
data security and data privacy. To identify how and to what extent security and privacy are …

The use of natural language processing (NLP) methods and their application to developing
conversational systems for health diagnosis increases patients' access to medical …

The use of natural language interfaces in the field of human-computer interaction is
undergoing intense study through dedicated scientific and industrial research. The latest …

Purpose To analyze the clinical completeness, correctness, usefulness, and safety of
chatbot and medication database responses to everyday inpatient medication-use …

Purpose This study aims to use a survey to examine the factors encouraging Malaysian
government agencies (MGAs) to adopt chatbots, which are a new artificial intelligence …

Implementing third-party services to develop a chatbot is not cost-effective for many small
and medium enterprises especially considering that many services only supports one …