[HTML][HTML] Conversational agents in health care: scoping review and conceptual analysis
L Tudor Car, DA Dhinagaran, BM Kyaw… - Journal of medical …, 2020 - jmir.org
Background Conversational agents, also known as chatbots, are computer programs
designed to simulate human text or verbal conversations. They are increasingly used in a …
designed to simulate human text or verbal conversations. They are increasingly used in a …
Chatbots in marketing: A literature review using morphological and co-occurrence analyses
A Ramesh, V Chawla - Journal of Interactive Marketing, 2022 - journals.sagepub.com
Chatbots have become common in marketing-related applications, providing 24/7 service,
engaging customers in humanlike conversation, and reducing employee workload in …
engaging customers in humanlike conversation, and reducing employee workload in …
Conversational agents in business: A systematic literature review and future research directions
R Bavaresco, D Silveira, E Reis, J Barbosa… - Computer Science …, 2020 - Elsevier
The field of business shows an increasing interest in exploring conversational agents to
improve service quality and market competitiveness. Furthermore, the advances in machine …
improve service quality and market competitiveness. Furthermore, the advances in machine …
Software-based dialogue systems: survey, taxonomy, and challenges
The use of natural language interfaces in the field of human-computer interaction (HCI) is
undergoing intense study through dedicated scientific and industrial research. The latest …
undergoing intense study through dedicated scientific and industrial research. The latest …
Security, privacy, and healthcare-related conversational agents: a scoping review
Health chatbots interview patients and collect health data. This process makes demands on
data security and data privacy. To identify how and to what extent security and privacy are …
data security and data privacy. To identify how and to what extent security and privacy are …
Text Messaging‐Based Medical Diagnosis Using Natural Language Processing and Fuzzy Logic
NAI Omoregbe, IO Ndaman, S Misra… - Journal of …, 2020 - Wiley Online Library
The use of natural language processing (NLP) methods and their application to developing
conversational systems for health diagnosis increases patients' access to medical …
conversational systems for health diagnosis increases patients' access to medical …
Conversational agents in software engineering: Survey, taxonomy and challenges
The use of natural language interfaces in the field of human-computer interaction is
undergoing intense study through dedicated scientific and industrial research. The latest …
undergoing intense study through dedicated scientific and industrial research. The latest …
Evaluation of inpatient medication guidance from an artificial intelligence chatbot
J Beavers, RF Schell, H VanCleave… - American Journal of …, 2023 - academic.oup.com
Purpose To analyze the clinical completeness, correctness, usefulness, and safety of
chatbot and medication database responses to everyday inpatient medication-use …
chatbot and medication database responses to everyday inpatient medication-use …
The moderating role of government support in chatbot adoption intentions among Malaysian government agencies
Purpose This study aims to use a survey to examine the factors encouraging Malaysian
government agencies (MGAs) to adopt chatbots, which are a new artificial intelligence …
government agencies (MGAs) to adopt chatbots, which are a new artificial intelligence …
A customizable multilingual chatbot system for customer support
V Kasinathan, A Mustapha, CK Bin - Annals of Emerging …, 2021 - aetic.theiaer.org
Implementing third-party services to develop a chatbot is not cost-effective for many small
and medium enterprises especially considering that many services only supports one …
and medium enterprises especially considering that many services only supports one …