The use of social media can have positive effects on users, but it may also bring about
negative perceptions in varying degrees of enormity. This study investigates the negative …

The authors proposed that customer service employees' reactions to mistreatment by
customers can vary between North American and East Asian employees due to differences …

Integrating theories from leadership, emotion management, affectivity, and customer service,
this study examines how transformational leadership leads to favourable customer …

Psychological contract and organizational justice theories are used in the management
literature to describe the relationship between employees and employers. Provides an …

What is the psychological contract? How do the psychological contracts of professional
workers change over time? Do professional workers feel more committed to their profession …

The development of closer relationships in supply chains is investigated from a change
management perspective. Based on theory and previous research, five critical elements of …

Background: Nurses' service behaviors have critical implications for hospitals. However, few
studies had adequate ethical considerations of service behaviors and accounted for how …

Previous research has demonstrated a relationship between entrepreneurial orientation
(EO) and organizational performance. Utilizing the resource-based theoretical paradigm …

In this study, the relationship between perceived justice, psychological contract violations,
and behavior intention was analyzed in the context of Cantonese Yum Cha service …

Although often assessed at an organizational level, a market-oriented culture is supported
by the attitudes and actions of the organization's employees. A firm cannot develop a market …