The field of business shows an increasing interest in exploring conversational agents to
improve service quality and market competitiveness. Furthermore, the advances in machine …

The use of natural language interfaces in the field of human-computer interaction (HCI) is
undergoing intense study through dedicated scientific and industrial research. The latest …

Conversational agents (CAs)—frequently operationalized as chatbots—are computer
systems that leverage natural language processing to engage in conversations with human …

This study proposes an intelligent knowledge-based conversational agent system
architecture to support customer services in e-commerce sales and marketing. A pilot …

Artificial Intelligence is increasingly becoming integrated in many aspects of human life. One
particular AI comes in the form of conversational agents (CAs) such as Siri, Alexa, and …

Nowadays, museums are developing chatbots to assist their visitors and to provide an
enhanced visiting experience. Most of these chatbots do not provide a human-like …

Authors' addresses: Quim Motger, jmotger@ essi. upc. edu; Xavier Franch, franch@ essi.
upc. edu, Department of Service and Information System Engineering (ESSI), Universitat …

Hybrid intelligence systems (HIS) enable human users and Artificial Intelligence (AI) to
collaborate in activities complementing each other. They particularly allow the combination …

The increasing volume of commercially available conversational agents (CAs) on the market
has resulted in users being burdened with learning and adopting multiple agents to …

This short survey aimed initially to explore the existing state of the art for the application of
chatbot on fighting (and not on spreading) of fake-news. It was then realized that there is not …