Knowledge management and knowledge management systems: Conceptual foundations and research issues

M Alavi, DE Leidner - MIS quarterly, 2001 - JSTOR
Knowledge is a broad and abstract notion that has defined epistemological debate in
western philosophy since the classical Greek era. In the past few years, however, there has …

Approaches for organizational learning: A literature review

D Basten, T Haamann - Sage Open, 2018 - journals.sagepub.com
Organizational learning (OL) enables organizations to transform individual knowledge into
organizational knowledge. Organizations struggle to implement practical approaches due to …

How knowledge sharing and business process contribute to organizational performance: Using the fsQCA approach

F Olan, S Liu, I Neaga, A Alkhuraiji - Journal of Business Research, 2016 - Elsevier
The purpose of this research is to carry out a comparative analysis of organizational factors
that facilitate knowledge sharing and business process, ultimately contributing to the …

Critical success factors of CRM technological initiatives

AM Croteau, P Li - … /Revue Canadienne des Sciences de l' …, 2003 - Wiley Online Library
As an increasing number of organizations realize the importance of becoming more
customer‐centric in today's competitive economy, they are also discovering that they must …

Critical factors of hospital adoption on CRM system: Organizational and information system perspectives

SY Hung, WH Hung, CA Tsai, SC Jiang - Decision support systems, 2010 - Elsevier
The recent rapid increase in the amount of medical information has pushed hospitals to
confront an essential issue which is how to utilize healthcare information technology to …

A model of knowledge management success

ME Jennex, L Olfman - International Journal of Knowledge …, 2006 - igi-global.com
This article describes a knowledge management (KM) success model that is derived from
observations generated through a longitudinal study of KM in an engineering organization …

Assessing knowledge management success

M Jennex, L Olfman - International Journal of Knowledge …, 2005 - igi-global.com
This article proposes a framework for assessing knowledge management system (KMS)
success models. The framework uses three criteria: how well the model fits actual KMS …

HRM practices and knowledge sharing: an empirical study

CY Fong, KB Ooi, BI Tan, VH Lee… - international Journal of …, 2011 - emerald.com
HRM practices and knowledge sharing: an empirical study | Emerald Insight Books and
journals Case studies Expert Briefings Open Access Publish with us Advanced search HRM …

Bridging communities of practice with information technology in pursuit of global knowledge sharing

SL Pan, DE Leidner - The Journal of Strategic Information Systems, 2003 - Elsevier
This paper explores the use of information technology to support knowledge sharing within
and between communities of practice. In so doing, it presents a case of a multi-national …

[PDF][PDF] Understanding knowledge management

A Anand, MD Singh - … journal of engineering science and technology, 2011 - academia.edu
This paper presents review of literature on Knowledge management (KM) characterizing the
various terminologies and aims to explore the world of KM in a different way, to review the …