The literature widely suggests that the digital media has greatly impacted the way a marketer
reaches today's consumer. The adaptive process enabled by the digital technologies …

Penelitian ini dilakukan untuk mengetahui apakah terdapat pengaruh antara kualitas
layanan secara elektronik terhadap loyalitaskonsumen dalam studi kasus situs Bhinneka …

Electronic customer relationship management (ECRM) is a comprehensive business and
marketing strategy for attracting and retaining customers over the internet. The proliferation …

The study analyzed satisfaction and behavioral intention of consumers about service quality
for Majib app based on objective figures using big data so that the study is differentiated …

The objective of this study is to determine the e-satisfaction of local tourists in terms of on-
line tourism and manifest its impact on overall satisfaction and furthermore, to establish the …

Evolution, news and continuous transformation of the electronic market, especially the
growing and sophisticated online customer expectations, expect the hotel Website to be not …

The tourism industry is one of the major industries that operates and develops techniques of
e-tourism. The benefits of tourism enterprises are many, as long as tourism is an important …

This study was to investigate the impact of five dimensions of Knowledge Management
Practices (ie, creating, storage, accessing, dissemination, and applying) on supply chain …

Growing competitiveness in the marketplace pushes the hoteliers to fully take advantage of
their website as marketing tools. The internet are playing an increasing important role as …