Purpose Libraries worldwide, including Hong Kong, increasingly use social media tools to
introduce and promote their services and resources to users. Instagram, in particular, is used …

It is trendy for university libraries to offer services on social media (SM) platforms. As many
millennials prefer to use apps of photo-snapping, libraries unavoidably start to use …

This paper aims to identify how public libraries used Twitter in the initial months after the
outbreak of the COVID-19 pandemic. Content analysis was performed on a dataset of 9,450 …

Academic libraries are increasingly engaged on social media in order to connect with
diverse community groups and move beyond the traditional bounds of the library. This …

The integration of social media into libraries has become a popular worldwide trend, offering
the potential to improve services and increase user participation. This literature review …

Purpose This research aims to discover the relationship between social media usage (SMU)
and the critical thinking ability (CTA) of university students, and to answer the question that …

This study applies a text mining approach to a significant dataset of tweets by academic
libraries. The dataset for this research was collected from the complete Twitter timelines of …

Purpose The purpose of this paper is to explore topics of Facebook posts created by public
libraries using the bi-term topic model, and examine the relationships between types of …

The purpose of this article is to examine key management principles that are crucial for
sustainable social media engagement with library customers. To explore these principles …

Purpose The purpose of this study is to explore the Twitter use of public libraries during the
early period of lockdown due to the COVID-19 pandemic to evaluate the focus of Twitter …