Information technology (IT) service management is considered a collection of frameworks
that support organizations managing services. The implementation of these kinds of …

ITG has been recognized as a CIO top-10 issue for more than five years and has risen in
priority between 2007 and 2009. Several Frameworks exist to help organizations in ITG …

Aim/Purpose: This research aims to develop an information technology (IT) maturity model
for incident management (IM) process that merges the most known IT frame-works' practices …

In order to tackle interoperability issues of large-scale automation systems, SOA (Service-
Oriented Architecture) principles, where information exchange is manifested by systems …

In the last 20 years, the use of IT by organizations has increased and ITG discipline is today
a major concern. ITG has been recognized as a CIO top-10 issue for more than five years …

To advance in maturity, organizations should pay attention to both the hard and soft sides of
IT governance (ITG). The hard side is related to processes and structure, the soft side to …

ITIL is the most popular" best practices" framework for managing Information Technology (IT)
services. However, implementing ITIL is not only very difficult but also there are no …

IT Governance (ITG) has been recognized as a CIO top-10 issue for more than five years
and has risen in priority between 2007 and 2009. There are several Frameworks to help …

Digitalisation has been identified as one of the major trends changing society and business.
However, companies are not making the most of all the opportunities that digitalisation has …

Purpose The purpose of this paper is to presents a new modeling approach that provides a
measurement tool for evaluating the effectiveness of Project Control Systems (PCS) and the …