While bibliometric analysis is inherently quantitative and objective, it necessitates
interpretation, thereby introducing an element of subjectivity. This article proposes a …

With the continuous intervention of AI tools in the education sector, new research is required
to evaluate the viability and feasibility of extant AI platforms to inform various pedagogical …

Abstract The Amazon Alexa app is one of the most widely used voice assistant apps to
manage customer information-seeking behavior and voice shopping. It provides …

ChatGPT, an innovative artificial intelligence language model, is attracted significant
attention around the world, sparking both enthusiasm and controversy, but identifying its …

The tourism industry has witnessed significant transformations in recent years with the
integration of artificial intelligence (AI) technologies. This study explores the echoes …

The present chapter introduces the concept of Artificial Intelligence-Driven Customer
Service, including key AI (artificial intelligence) enablers that can dramatically transform how …

Research background: AI devices and robots play an increasingly important role in
consumers' everyday life, by accompanying the consumer all day long. This presence has …

In an era marked by rapid technological progress, the pivotal role of Artificial Intelligence (AI)
is increasingly evident across various sectors, including local governments. These …

To address a research gap on how AI can be leveraged to enhance customers' in-store
journeys, this study evaluates the effectiveness of an AI-powered conversational decision …

Background With the development of artificial intelligence (AI) technology, generative AI has
been widely used in the field of education and represents a groundbreaking shift in …