First published in 2011. As knowledge management becomes embedded within
organisations it becomes more important for students to understand its principles and …

Recent work on genres has emphasized their dynamic, evolutionary nature. Cases in point
include Bazerman's history of the experimental article in the Philosophical Transactions of …

This paper presented a literature review, a classification schema, and a research agenda for
the virtual community studies. Thirty-six academic papers on virtual communities, published …

Consumer opinion Web sites enable consumers to post reviews of products and services or
view the experiences of other consumers. This form of writing can be considered a truly …

This study explores social processes associated with e-mail overload, drawing on Sproull
and Kiesler's first and second-order effects of communication technologies and Boden's …

In order to understand the relationship between Networked Knowledge Communities
(NKCs) and the Networked Knowledge Society (NKS), the chapter authors conduct a genre …

This article explores how Computer Sciences Corporation (CSC) manages knowledge
retrieval by employees when they need to access documents written by colleagues in …

Much has been written about how to evaluate static graphics from the perspective of clarity,
ethics, efficiency, and power relations. However, when considering interactive graphics …

This article discusses and compares the way the members of three communities of practice
maintained a harmonious relationship with one another by managing rapport and …

The workplace is a source of many types of relationships: demanding supervisors,
unpredictable subordinates, competitive coworkers, and challenging clients, as well as …